1. Who sends these texts
The texts come from a Frontier TMS phone number, run by Frontier Freight House LLC, on behalf of the company you work with: a trucking company you drive or apply for, or a freight brokerage whose load you are hauling. Every text starts with “Frontier TMS for” and that company’s name, so you know who it is from.
2. What we text
- From a trucking company, to its drivers and applicants: an invite to join the company in the Frontier driver app, and a link to apply or to finish hiring paperwork.
- From a freight brokerage, to a driver: the trip link for a load they are hauling, where they see the stops, check in at each one and send the POD; a reminder when the load hasn’t moved in a while; and a note when a POD needs to be sent again.
- From a freight brokerage, to a carrier: a rate confirmation to review and sign.
These are messages about work you asked for or are already doing. We do not send marketing, promotions or ads by text. How many you get depends on the work: an invite or application link is one text, and a load is usually a few a day while it runs and none once it is delivered.
3. How you agree to get them
Frontier texts a phone number only after one of these is recorded for the company sending it:
- On the rate confirmation. When the carrier signs the brokerage’s rate confirmation in Frontier and gives the driver’s cell, there is a separate box, not ticked to begin with, that reads: “The driver agreed to get texts from Frontier TMS for [the brokerage] about this load: the trip link, check-ins and POD reminders. Up to a few a day while it runs. Msg & data rates may apply. Reply STOP to opt out.” Signing the rate confirmation does not tick it.
- By telling the company. When a driver, applicant or carrier tells the company’s office, by phone or in person, that they want a text, the office ticks the box that says the person said OK to texts from Frontier before anything is sent. Frontier keeps who recorded it and when.
Agreeing is never a condition of a job or of hauling a load. The company can always send you the same link by email or by its own phone instead.
4. How to stop
Reply STOP to any text and we will not text that number again. Reply HELP for help, or contact us at support@frontierfreighthouse.com or (270) 799-4654. To get texts again after stopping, reply START.
5. Cost
Frontier does not charge you for these texts. Message and data rates from your mobile carrier may apply. Mobile carriers are not liable for delayed or undelivered messages.
6. Your phone number and privacy
We use your phone number only to send the texts described here. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties. The Privacy Policy and Terms of Service say more about how Frontier TMS handles information.